Overview

A qualifying learner at this level will be a well-rounded IT professional, building on foundational technical skills acquired at NQF Level 4 via the National Certificate in IT Technical Support or equivalent. This qualification expands the specialisation(s) started at NQF Level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or related vertical or enabled markets.

Qualification Details

• SAQA Qualification ID: 48573
• Duration: 12 Months
• NQF Level: 5
• Minimum Credits: 147

Learning Outcomes

• Use a logical methodology to troubleshoot common hardware and software problems typically encountered in day-to-day operations of a department in an organisation.
• Understand the role of technology in the business context.
• Demonstrate basic application support skills.
• Demonstrate operating system support skills.
• Demonstrate network support skills.
• Relate business problems and information technology solutions.
• Demonstrate appropriate technical reporting skills.
• Demonstrate appropriate customer care in the context of IT support.
• Function appropriately in a change management process within a support team.
• Demonstrate hardware support skills for server computers.
• Demonstrate an understanding of Systems Support contextualised within a selected work area.

Modules

• Personal Development
• Network Architecture & Standards
• Enterprise Systems Management
• Designing a LAN for Departmental Office
• Client Server Networking
• Monitor, Maintain & Test Systems
• Managing LANs & Understanding WANs
• Assembling, Maintaining & Repairing a Server